Refund Policy
At Leathertex, we take pride in providing premium‑quality leather jackets and related products. If you are not fully satisfied with your purchase, we are here to help with a smooth and hassle‑free return and refund process.
1. Returns
You may request a return within 30 days from the date of delivery.
To be eligible, the item must be:
- Unused
- In its original condition
- In original packaging
A valid proof of purchase is required.
Non‑returnable items: Custom‑made, personalised, or made‑to‑measure items are not eligible for returns unless they are defective.
2. Refunds
Once we receive your returned item, it will be inspected and we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original method of payment within 5–7 business days.
Note:
- Shipping charges are non‑refundable.
- If return shipping is applicable, it may be deducted from the refund amount.
3. Exchanges
We only replace items if they are defective or damaged.
For exchanges, please contact us at: [email protected]
4. Late or Missing Refunds
- Check your bank account
- Contact your bank or card provider
If you still have not received your refund, please contact us at: [email protected]
5. Shipping Returns
Please send your return to:
UNIT 5, 4A Manorgate Road
KT2 7EL
United Kingdom
Customers are responsible for return shipping costs unless the item is faulty or incorrectly delivered.
6. Consumer Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 (UK).
7. Contact Us
If you have any questions regarding our Refund Policy, please contact us at: